Grievance & Compliance Hotline

Grievance & Compliance Hotline

This toll-free number, (833) 969-2549, is available 24 hours a day to One Community Health staff, providers, patients, and others with concerns about compliance. To report suspected compliance violations or concerns of any kind, including violations related to financial reporting, fraud and abuse, or privacy matters, contact One Community Health Compliance Department or the COMPLIANCE HOTLINE.

Calls are confidential and will not be recorded or traced. The rights of the caller as well as anyone made the subject of a call will be protected to the extent provided by law.

If you have questions regarding this service, contact One Community Health’s Compliance Department at (833) 969-2549, or compliance@onecommunityhealth.com.

Patient Grievance and Complaint Policy

It is the policy of One Community Health that services will be provided to all individuals who are eligible without discrimination on the basis of background.

As a patient of One Community Health, you have the right to file a grievance if you feel you have been treated unfairly in any way. You will suffer no repercussions in service delivery because of filing a grievance. All grievances will be addressed in a confidential manner.

If you have a complaint or concern, there are 4 things you can do:

  1. Talk with your clinician, case manager, or their supervisor about your concerns. This can be done in-person or by completing a Record of Communication form which is available at the Front Desk in both the clinic and social services departments.
  2. Provide a complaint via One Community Health Compliance Line at (833) 969-2549.
  3. File a formal written complaint on One Community Health Complaint Tracking Form. These forms are available at the Front Desk and will be reviewed and followed by a One Community Health staff person who is responsible for investigating and resolving complaints on patients behaves.
  4. If, after following these steps, you remain unsatisfied, you may contact in writing:

    Chief Executive Officer, One Community Health
    1500 21st Street
    Sacramento, CA 95811