Privacy Policy
Effective Date: September 29, 2025
One Community Health (“OCH,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”).
Important Notice: This website should not be used as a substitute for medical advice from a physician or healthcare professional. Healthcare information obtained from this website could be misinterpreted or inappropriate for your condition. If you have a question about your health, we urge you to consult a physician or other healthcare professional directly.
By continuing to use this website, you are acknowledging and agreeing to all the practices described herein, as well as our website Terms and Conditions for Use.
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Internet Security Disclosure:
THE INTERNET IS NOT SECURE. OCH cannot provide any assurances that the contents of your electronic communications will not become known or accessible to third parties, due to the nature of electronic communications.
WE HIGHLY RECOMMEND AND ADVISE YOU NOT TO PROVIDE ANY CONFIDENTIAL OR SENSITIVE INFORMATION OVER THE INTERNET. IF YOU CHOOSE TO DO SO, IT IS AT YOUR OWN RISK! Any unlawful or criminal content provided will be subject to law enforcement review.
OCH assumes no responsibility for how information obtained from its website is used or interpreted. We will not intentionally share the contents of any electronic communications with third-party entities, except as described in this policy.
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Information Collection, Use, and Disclosure
Categories of Information We Collect
We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Site. Our servers automatically collect information when you contact us or when you visit, use, or browse the Site.
Categories of information we collect include:
Automatically Collected Information:
Device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and location.
Analytics data and inferences about your Site usage.
Browsing information, such as the pages you visit on the Site, the dates and times you visit the Site, information about how and when you use our Site, and other technical information.
Details of your visits to our website and the resources that you access, including traffic data, location data, weblogs, and other communication data.
Information You Provide Directly:
Information that you provide by filling in forms on our website, such as your name, email address, and telephone number.
Information necessary to process an application for employment or volunteer opportunities such as your name, email address, past employment, address, telephone number, birthday, gender, education, and emergency contact.
Information to donate to our organization, such as credit card information (securely stored in our third-party system for refund purposes and monthly recurring donations, if applicable)
Information provided if you fill out a survey or questionnaire such as email address and open feedback
Information provided to us when you communicate with us for any reason
If you access the Site from a mobile device, we will collect information about the type of mobile device you use.
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How We Use Your Information
We collect and use information for business and commercial purposes, including the following:
Operate and Improve Our Business: We use your information to provide, operate, and improve the Site and our business operations, including providing healthcare services and treatment. Information you provide may be transferred internally within OCH to the appropriate department or authorized staff member to fulfill your request.
Newsletter and Communications: If you sign up to receive our newsletter, we will use the information you provide us to send you information that we think may be of interest, such as health education materials, news, or other information. You may opt out of these communications by using the unsubscribe link in the email.
Analytics: We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Site. We may monitor and analyze usage and trends to compile statistical information which we may use internally or provide to third parties.
Security and Fraud Prevention: We use your information to perform security and fraud prevention functions for the Site.
Survey Data: All personally identifiable information collected and aggregated for survey purposes will be de-identified and screened before it is shared with third parties or shared under an appropriate agreement to protect privacy.
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Disclosure of Your Information
OCH may disclose personally identifiable information if required to do so by a court order or to support business transactions such as mergers or reorganizations.
We will not sell your information to any third-party marketing companies. However, we may use certain tracking technologies and pixels as described in the Cookies section below, which may collect some types of personally identifiable information.
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HIPAA Compliance and Protected Health Information
As a healthcare provider, One Community Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations.
We do not collect or transmit Protected Health Information (PHI) through this public website. All PHI is exchanged only through One Community Health’s secure, HIPAA-compliant patient portal.
For detailed information about how we use and disclose your health information, please refer to our separate Notice of Privacy Practices.
HIPAA-Compliant Patient Portal Access
To access your medical information, request appointments, or contact your provider, use our secure HIPAA-compliant patient portal. This is the only approved method for exchanging PHI with One Community Health.
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Email Communications
OCH collects email addresses voluntarily submitted by our online visitors and from authorized third-party vendors. Those email addresses are stored within various email distribution lists so we can periodically send out newsletters, brochures, fundraising communications, and surveys.
If you email OCH, your message will be forwarded to the appropriate department.
OCH emails containing sensitive or personal health information will be secured through encryption. For questions, please contact our Corporate Compliance Department.
DO NOT USE THIS WEBSITE OR EMAIL FOR MEDICAL EMERGENCY SERVICES. CALL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
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SMS/Text Messaging
Consent to Receive SMS/Text Messages:
By providing your mobile phone number to OCH, you consent to receive text messages for the following purposes:
Appointment reminders and scheduling (HIPAA-compliant).
Operational or conversational communications with community partners and vendors.
Non-marketing outreach related to OCH services.
Important SMS Details:
Frequency of messages may vary depending on interactions with OCH
Messages will not include PHI unless transmitted via secure, HIPAA-compliant messaging platforms
Standard message and data rates may apply
You may opt out at any time by replying “STOP” or contacting OCH at compliance@onecommunityhealth.com
By submitting a telephone number to One Community Health, you agree that a representative of OCH, or a third party acting on our behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our services.
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Cookies, Web Beacons, and Tracking Technologies
One Community Health uses cookies, web beacons, tracking pixels, and similar technologies to enhance user experience, optimize website performance, and support outreach, advertising, and fundraising efforts.
What Are Cookies?
A cookie is a small text file placed on your device’s hard drive, either for the duration of your website visit (session cookies) or until a later expiration date (persistent cookies), depending on your browser settings. These technologies help present content in the most effective way for your device, remember preferences, improve website functionality, monitor usage patterns, and compile aggregated statistics.
Types of Cookies We Use
Strictly Necessary Cookies – Support core functionality and do not store personal data; these cannot be disabled
Functional Cookies – Remember user preferences
Performance Cookies – Anonymously track usage for site improvement
Security Cookies – Help detect malicious activity
Tracking and Performance Cookies – Analyze website usage and referral data in aggregate form
Targeting and Advertising Cookies – May be used by advertising partners to personalize content based on your browser or device
Third-Party Service Providers
OCH may partner with third-party service providers—including, but not limited to, Google and Amazon—who may place cookies or pixels on your device to assist in traffic analysis, campaign measurement, behavioral targeting, and digital strategy optimization. These technologies may collect information such as pages visited, time spent on site, referring URLs, browser and device type, IP address, and operating system details. In some cases, this information may be unique or linked to you.
Tracking pixels embedded in our web pages and marketing emails further support retargeting and behavioral analytics.
Managing Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to disable or reject cookies. You can also manage or restrict the use of cookies and pixels via browser settings, privacy tools, and services such as:
Google Ads Settings
Federal Trade Commission (FTC) Guidance
Network Advertising Initiative’s (NAI) educational page
Please note:
These preferences are browser- and device-specific and may require reapplication if cookies are cleared or settings are reset.
While our site can still be accessed without enabling cookies, doing so may limit the functionality of certain features.
Be aware that disabling or rejecting cookies could affect the availability and functionality of the Site or certain portions of the Site.
We may still use information we’ve collected from cookies prior to you disabling them; however, we will not collect any further information from the disabled cookies.
OCH does not use flash cookies and is not responsible for the accuracy or reliability of third-party opt-out tools.
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Links to Other Websites and Third-Party Practices
This Site may contain links to third-party websites. It is our intent to provide links only to other quality websites. However, we have no control over these linked websites or, for that matter, any third parties.
These Third-Party Websites may be co-branded, meaning that they display the One Community Health logo and the logo of the third-party vendor, but they are owned and controlled by the third party.
Any information collected by other websites is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Site. Unless we specifically advise you otherwise, links to Third-Party Websites do not constitute or imply endorsement by OCH. One Community Health does not receive payment or other remuneration in exchange for you linking to or using any third-party website.
We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.
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Donations and Fundraising
This website provides the option for users to make online donations or register for fundraising events. To complete these transactions, you may be asked to provide personal and payment information. All donation pages are encrypted and processed through a secure third-party payment system to protect your information.
If you have any questions regarding your online donation, please contact the One Community Health Corporate Compliance Department at compliance@onecommunityhealth.com.
Security
We use commercially suitable physical, electronic, and managerial safeguards to secure information. However, no internet transmission is completely secure, and we cannot guarantee absolute protection of your data. Use of this site is at your own risk.
Phishing Scam Awareness:
Phishing is a technique used by online thieves to try to get you to disclose your personally identifiable information under false pretenses. Phishing scams begin with email messages that appear to come from popular websites or websites that you trust. These messages may include logos similar to your bank or credit card company’s logos.
If you get an email message asking for personally identifiable information, do not reply or click on the link in the message.
OCH will never request personal, health, or financial information by email. Do not respond to suspicious emails or provide any sensitive data through email communications. Contact the OCH Corporate Compliance Department at compliance@onecommunityhealth.com if you suspect phishing.
Additional tips and resources about protecting yourself online can be found at OnGuardOnline.gov.
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Children’s Privacy
This website is not designed for children under 13. OCH does not knowingly collect personal information from children under 13 without verified consent from a parent or legal guardian. OCH encourages parents and guardians to spend time online with their children, so they can monitor their child’s online activities.
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Retention Period
We shall only store the information we collect for as long as it is necessary to complete the purposes for which it was collected. This is determined by considering the purposes for which it was obtained in accordance with applicable laws.
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Your Choices and Rights
Your use of our Site is strictly your choice. If you prefer that we do not receive the above-described information, please do not submit it to us. This means you shouldn’t participate in the applicable activities on, or use the applicable features available through, our Site. By not participating or not providing certain information, you may limit your ability to take full advantage of our Site.
State-Specific Rights
Depending on your state of residence, you may have additional privacy rights. For example:
California residents: May have rights under the California Consumer Privacy Act (CCPA)
Please contact us for information about state-specific privacy rights that may apply to you.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. OCH may change this policy at any time. We will notify you of significant changes by:
Posting the updated policy on our website.
Sending email notifications to registered users (when applicable).
Please review the policy periodically to stay informed of any updates.
Copyright and Trademark
All content on this website is the exclusive property of One Community Health (“OCH”) unless otherwise noted and is protected under applicable United States copyright laws. One Community Health’s service marks include, but are not limited to, “ONE COMMUNITY HEALTH,” the One Community Health logo, and other official program names or slogans associated with our services. Trademarks, service marks, or logos belonging to other organizations and displayed on this website are the property of their respective owners.
Website visitors may print or download content from this site for personal, non-commercial use only. The contents of this website may not be distributed, modified, reproduced, republished, uploaded, posted, or transmitted in any form, in whole or in part, without prior written permission from One Community Health.
In accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, One Community Health is registered as a Service Provider with the United States Copyright Office. Allegations of copyright infringement occurring on the OCH website or within OCH digital services should be reported to the OCH Corporate Compliance Department at compliance@onecommunityhealth.com.
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Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
One Community Health Corporate Compliance Department
Email: compliance@onecommunityhealth.com
This Privacy Policy is effective as of the date listed above and supersedes any previous versions.