Terms and Conditions

Effective Date: 9/18/2025 

By providing your mobile number, you agree to receive conversational messages from One Community Health. Message frequency may vary.

To obtain help or assistance via SMS, reply HELP to any message you receive from us.

For more information on how your data is handled, please review our Privacy Policy at https://onecommunityhealth.com/privacy-policy/.

1. Acceptance of Terms 

By accessing and using the One Community Health (“OCH,” “we,” “us,” or “our”) website, you (“User,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of this website immediately. 

2. Purpose and Scope of Website 

This website is provided for informational purposes to: 

  • Provide details about our healthcare services and providers. 
  • Offer resources for current and prospective patients. 

This website is not intended to provide medical advice, diagnosis, or treatment. 

3. Medical Disclaimers 

No Medical Advice 

  • All content on this website is for general informational purposes only. 
  • The information provided should not be used for diagnosing or treating medical conditions. 
  • Website content does not replace professional medical consultation. 
  • Always seek advice from qualified healthcare providers for medical concerns. 

4. Acceptable Use Policy 

Permitted Uses

You may use this website to: 

  • Access general health information and educational resources. 
  • Learn about our services, providers, and locations. 

Prohibited Uses

You may not use this website to: 

  • Transmit any unlawful, threatening, or offensive content. 
  • Attempt to gain unauthorized access to restricted areas. 
  • Share patient portal login credentials with others. 
  • Upload viruses, malware, or other harmful code. 
  • Use automated systems to access or download content. 
  • Violate any applicable laws or regulations. 

5. Secure Communications 

Security Responsibilities 

  • You are responsible for maintaining the security of your login credentials. 
  • Log out completely when using shared or public computers. 
  • Report suspected unauthorized access immediately. 
  • Use strong passwords and change them regularly. 

6. Privacy and Health Information 

Information Collection 

  • We collect personal information only when voluntarily provided. 
  • Website browsing does not automatically collect personal identifiable information. 
  • Cookies may be used for website functionality but not for tracking personal data. 
  • All health information handling complies with HIPAA regulations. 

Protected Health Information (PHI) 

  • PHI is never transmitted through unsecured website features 

Third-Party Analytics 

  • We may use analytics tools to improve website performance. 
  • Analytics data is aggregated and does not identify individual users. 
  • You may disable cookies through your browser settings. 

7. Text Message and Email Communications 

Consent to Communications

By providing your contact information, you consent to receive: 

  • General health and wellness information. 
  • Appointment reminders and practice updates. 
  • Non-marketing communications about our services. 
  • Administrative notifications related to your care. 

Communication Limitations 

  • Text messages and emails are not secure for confidential health information. 
  • Standard messaging and data rates may apply. 
  • We cannot guarantee delivery or receipt of electronic communications. 
  • Important medical information will be communicated through secure Channels. 

Opt-Out Options

You may stop receiving communications by: 

  • Replying “STOP” to text messages. 
  • Using unsubscribe links in emails. 
  • Contacting us directly. 
  • Updating preferences in your patient portal. 

8. Intellectual Property Rights 

OCH Ownership 

  • All website content, including text, images, logos, and design elements, is owned by OCH. 
  • Content is protected by copyright, trademark, and other intellectual property laws. 
  • OCH trademarks and logos may not be used without written permission. 

Limited License 

  • You may view and print content for personal, non-commercial use only. 
  • Content may not be reproduced, distributed, or modified without permission. 
  • Commercial use of any content requires prior written authorization. 

User Submissions 

  • Submissions should not include copyrighted material owned by third parties 
  • OCH may use submissions for improving services and website functionality 

9. Third-Party Links and Resources 

External Links

Our website may include links to: 

  • Health information databases and medical resources. 
  • Insurance provider websites and portals. 
  • Community health organizations and services. 
  • Government health agencies and resources. 
  • Professional medical associations. 

Third-Party Disclaimers 

  • OCH does not control or endorse third-party websites. 
  • External sites have their own terms of use and privacy policies. 
  • We are not responsible for third-party content accuracy or availability. 
  • Links do not imply endorsement of products, services, or viewpoints. 
  • Users should review third-party policies before sharing personal information. 

10. Website Functionality and Technical Issues 

System Availability 

  • We strive to maintain website availability but cannot guarantee uninterrupted service. 
  • Scheduled maintenance may temporarily limit website access. 
  • Technical issues beyond our control may affect website performance. 
  • Alternative contact methods are available when website services are unavailable. 

Browser Compatibility 

  • Website is optimized for current versions of major web browsers. 
  • Older browsers may not display all features correctly. 
  • Mobile devices may have limited functionality for certain features. 
  • Users are responsible for maintaining compatible technology. 

Technical Support 

  • Basic technical support is available for patient portal issues. 
  • We cannot provide technical support for personal devices or internet connections 

11. Limitation of Liability 

User Responsibility 

  • Users assume responsibility for their use of website information. 
  • Medical decisions should always involve qualified healthcare providers. 
  • Users are responsible for verifying information obtained from this website. 

12. Health Information Accuracy and Updates 

Currency of Information 

  • Health information is current as of the date posted. 
  • Medical knowledge and recommendations change frequently. 
  • Information may not reflect the most recent medical research or guidelines. 
  • Consult current medical literature and healthcare providers for latest information. 

13. Compliance and Legal Requirements 

Healthcare Regulations 

  • Website operations comply with applicable healthcare and privacy laws 
  • HIPAA requirements govern all protected health information. 
  • State and federal regulations may affect website functionality and content. 

Accessibility 

  • We strive to maintain website accessibility for users with disabilities. 
  • Alternative formats may be available for content accessibility. 
  • Accessibility concerns should be reported to our office. 

14. Changes to Terms and Website 

Term Modifications 

  • These terms may be updated periodically to reflect legal or operational changes. 
  • Significant changes will be posted with a new effective date. 
  • Continued website use after changes constitutes acceptance of updated terms. 

Website Changes 

  • Website content and functionality may be modified without notice. 
  • Services and features may be added, modified, or discontinued. 
  • Users will be notified of significant changes affecting account access or functionality. 

15. Contact Information 

General Website Questions One Community Health 
 

Privacy and HIPAA Concerns: Please feel free to contact the One Community Health Compliance Department at compliance@onecommunityhealth.com   
 

HIPAA Complaints: U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr or 1-800-368-1019 

Patient Care and Medical Questions For medical questions or concerns about your care, please contact your healthcare provider directly or call our main office during business hours. 

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.